Actions

Actions

This section provides the entire actions performed by the website visitor and the actions carried out by the user for the visitor.

The below details will be listed:

  1. Landing Page - Clicking on the link will take you to the page visited by the visitor.
  2. Date and Time of Visit - Date and time of the visitor while accessing the landing page.
  3. Pages accessed through out the visit - All the pages accessed by the visitor will be listed.

 

Chat Initiated - Clicking on the chat initiated will open the chat transcript, this will display only the initial chat sent to the visitor by the user.

 

Chat Ended - Clicking on the chat ended will open the chat transcript, this will display the entire chat conversation between the user and the visitor.

 

Email Sent - To view the email sent to the visitor, click on the "Mail Sent" the mail will be displayed in the separate column.

 

Note Added - Clicking on the "Notes" will display the added notes in the separate column.

    • Related Articles

    • What are Time Based Actions?

      Time Based Actions are a combination of alerts, tasks, and field updates that are triggered on a specified time after the rule is executed. You can create maximum 5 time based actions and associate to a rule. There are two options to associate ...

    • Visitor Actions on Ring View

      Each visitor is tracked individually. Once the visitor visits your website, visitor country flag will be displayed in the priority circle with a tool tip over it. Your visitors are pulled into the priority circle based on your priority customization. ...

    • What are Time Based Actions?

      Time Based Actions are a combination of alerts, tasks, and field updates that are triggered on a specified time after the rule is executed. You can create maximum 5 time based actions and associate to a rule. There are two options to associate ...

    • Types of Actions to Trigger

      Select an Action from the drop-down list.

    • When my account is downgraded, what happens to the Time Based Actions that are scheduled for records?

      Time Based Actions are available only in the Enterprise Edition. So when your account is downgraded, all the time based actions that are scheduled for the records will be deleted.