Associate a Support Rep with multiple departments.

You can associate a support agent to multiple departments in Helpdesk. Follow the steps mentioned below:

Goto Setup>Users & Permissions> Users
In the Users page, edit a support rep and check the departments they can access under the "Department Information" section.
Click Save

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Can I associate a Workflow Alert or Task or an Assignment value to multiple Workflow Rules?
Yes, you can associate a Workflow Alert or Workflow Task or Workflow Assignment Value to multiple Workflow Rules.
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