Associate a Support Rep with multiple departments.

• Related Articles

• Associating multiple support agents to a department.

  To associate multiple support agents to a department, follow the steps mentioned below: Go to Setup>Organization Settings>Departments Choose a department to associate multiple support agents to it In the department detail view page, click Add Support ...

• How can I enter the time spent on a request and the cost of support rep who worked on it?

  In Help desk, you can enter the time spent by a support representative on a request and the cost per hour to calculate the wage to be paid to support reps. The instructions listed below would help you with this.  Open a Request from the Request ...

• Can I configure multiple support e-mail address to a department?

  Yes, you can configure multiple e-mail address to a department. While adding Mail Account under Mail Server Settings, you can associate a department to your support e-mail address. For example, you can associate support@mycompany.com & ...

• Can I associate a Workflow Alert or Task or an Assignment value to multiple Workflow Rules?

  Yes, you can associate a Workflow Alert or Workflow Task or Workflow Assignment Value to multiple Workflow Rules.

• Initiating a Chat when Associated with Multiple Department

  A click over the visitor will display a proactive chat window to initiate a chat. You just have to type your question and hit "enter" in the text box provided below. This will popup a button with the department drop down, selecting the required ...