Associate User to Department

Associate User to Department

  1. Click on the "Settings".
  2. In the "Users" section, click an user’s name to view his/her details.
  3. Click "Edit" at the top right, to view and edit an user's details.
  4. Scroll down to the "My Departments" section and choose from your department list which to associate the current user with. If you don’t see the department you are looking for, you can search for it in the included search box.
  5. Once you have added all the departments you want to associate with a specific user. Click "Update" to record your settings.

 

    • Related Articles

    • User Events

      These are the sound notification, which takes place when an user performs an action. Chat Transfer Alert:  the sound that plays to inform you of an incoming chat transfer request from another user. Invitation for Group Support:  the sound notifying ...
    • User Roles

      To help your live chat customer support operation run more smoothly, we give you to power to organize your resources effectively. With the ability to add your team members, and configuring them into one of three roles, you will be able to find the ...
    • User Sessions

      This feature keeps track of all the user sessions for a particular account. Active sessions for the past 7 days are listed in the sessions screen (including the current session) with additional information like Start Time, IP Address, etc. Users have ...
    • Initiating a Chat when Associated with Multiple Department

      A click over the visitor will display a proactive chat window to initiate a chat. You just have to type your question and hit "enter" in the text box provided below. This will popup a button with the department drop down, selecting the required ...
    • User Activity Ratio Report

      The User activity ratio report lets you view the aggregate time your users spend chatting with visitors against time they sit idle. You can filter this report by department, or view all of your departments together to see the overall activity ratio ...