Can I alert a support agent on a request sent for review?
Yes, you can send an e-mail alert to a support agent when a request has been sent for review. To enable this option,
- Go to Setup>Automation>Notification rules
- Enable the rule 'Alert support rep when a mail sent for review'
- Click Save
Related Articles
How can I enter the time spent on a request and the cost of support rep who worked on it?
In Help desk, you can enter the time spent by a support representative on a request and the cost per hour to calculate the wage to be paid to support reps. The instructions listed below would help you with this. Open a Request from the Request ...
Website Support
Customer Support
CRM provides the Customer Support & Service management (Help Desk) features, such as Cases (Trouble tickets), Solutions (Knowledge base), Case Routing & Escalation through Workflow rules, and easy to deploy Web-to-Case forms for capturing ...
Customer Support
CRM provides the Customer Support & Service management (Help Desk) features, such as Cases (Trouble tickets), Solutions (Knowledge base), Case Routing & Escalation through Workflow rules, and easy to deploy Web-to-Case forms for capturing ...
Request Data Backup
You can send a one-time backup request or schedule a weekly, biweekly or monthly data backup. You will be charged $10 (USD) for every backup. In the Paid Editions, you get 2 free data backups per month. For example, if you have requested to get data ...