Can I configure multiple support e-mail address to a department?
Yes, you can configure multiple e-mail address to a department. While adding Mail Account under Mail Server Settings, you can associate a department to your support e-mail address.
For example, you can associate support@mycompany.com & contact@mycompany.com to a department. Doing this, you would receive e-mails sent to both the addresses under the same department.
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Where can I provide the support e-mail address for a department?
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Associating multiple support agents to a department.
To associate multiple support agents to a department, follow the steps mentioned below: Go to Setup>Organization Settings>Departments Choose a department to associate multiple support agents to it In the department detail view page, click Add Support ...
How to e-mail a reporting dashboard?
Click the more options arrow in the top-right of the reports dashboard you want to e-mail. From the drop-down menu click Send Mail. In the window that pops-up, enter the E-mail Address of the party you would wish to share the reports dashboard with. ...
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Associate a Support Rep with multiple departments.
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