Can I configure multiple support e-mail address to a department?
Yes, you can configure multiple e-mail address to a department. While adding Mail Account under Mail Server Settings, you can associate a department to your support e-mail address.
For example, you can associate support@mycompany.com & contact@mycompany.com to a department. Doing this, you would receive e-mails sent to both the addresses under the same department.
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Where can I provide the support e-mail address for a department?
To configure support e-mail address to a Department, follow the steps mentioned below: After creating a department, Go to Setup>Mail Settings>Mail Server Settings Click Add Mail Account Choose a department from the drop down list, to associate the ...
Associating multiple support agents to a department.
To associate multiple support agents to a department, follow the steps mentioned below: Go to Setup>Organization Settings>Departments Choose a department to associate multiple support agents to it In the department detail view page, click Add Support ...
Associate a Support Rep with multiple departments.
You can associate a support agent to multiple departments in Helpdesk. Follow the steps mentioned below: Goto Setup>Users & Permissions> Users In the Users page, edit a support rep and check the departments they can access under the "Department ...
How to e-mail a reporting dashboard?
Click the more options arrow in the top-right of the reports dashboard you want to e-mail. From the drop-down menu click Send Mail. In the window that pops-up, enter the E-mail Address of the party you would wish to share the reports dashboard with. ...
Send E-mail from Visitor Information
You have an option to email your visitors from the visitor history tab. By clicking on the Send Mail option, you can mail to the visitors registered mail ID. Once the Send Email button is clicked, the email composing section will appear. Type the ...