Can I keep spammers and harassers out of my chats?
We built Visitor tracking & Live chat to connect you with your customers and prospective customers, not spam bots or those hell-bent on harassing. We give you the power to block both directly from their IP address so they will no longer abuse your valuable time.
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Blocking Spammers and Harassers from their Source
Sadly, not everyone who initiates a live chat with your SalesIQ will be a customer or interested visitor. Sometimes you will find spammers or other harassing personalities will attempt to annoy you by conducting non-genuine live chats with your ...
What is My Chats?
In the My Chats view, you can see all your active chats with visitors. When you are engaged in more than one chat at the same time, the chat window neatly organizes your active chats into tabs. If you are on another page in your SalesIQ, you will ...
User Attended Chats Report
Below you have access to another report, User Attended Chats, which displays the total visitors an user interacted with by department, and breaks down an user’s interactions with visitors by category—attended online (Green), closed (Yellow), and ...
Who can Monitor Chats?
Role Can Monitor Administrator Supervisor and Associate Supervisor Associate Associate None
Block Spammers Directly from the Chat Window
To Block Spammers Directly from the Chat Window: Click on the "More Actions" in that specific live chat’s display window. Select the "Block IP". Click Confirm, to finalize the IP block.