Can I move a solution from one topic to another?
Yes, you can move solutions from one topic to another.
To move a solution,
- Click Solutions tab
- Select a solution, you wanted to move
- Click Move To, to list the topics available under Solutions
- Select a topic you wanted to move this solution and click Move
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Can I move a solution from one topic to another?
Yes, you can move solutions from one topic to another. To move a solution, Click Solutions tab Select a solution, you wanted to move Click Move To, to list the topics available under Solutions Select a topic you wanted to move this solution and ...
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Set a Topic to private.
You can set a Topic (including all the solutions under it) to private, so that it is not visible in the customer portal. To set a topic as private, Go to Solutions tab in Helpdesk Right click on a Topic and select Make all solutions Private Your ...
Set a Topic to private.
You can set a Topic (including all the solutions under it) to private, so that it is not visible in the customer portal. To set a topic as private, Go to Solutions tab in Helpdesk Right click on a Topic and select Make all solutions Private Your ...
Attach Documents to the Solution
Attaching from Local Drive You can use this feature to attach documents, spreadsheets and presentations to the records from your local drive. To attach files from local drive Click the [Module] tab. Module refers to Leads, Contacts, Accounts, etc. In ...