Can I restrict departments for Customer Portal Users?
No, you cannot restrict a particular department for select Customer Portal users.
However, while creating a department you can choose to hide it from being viewed in the Customer Portal.
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Customer Portal
The Customer Portal of Support plays an important role in helping customers resolve their issues by themselves. You can customize this portal according to your requirements and give your customers access to it. For example, you can customize the ...
Transferring Chats to other Users and Departments
Because you aren’t always the right user to answer a specific question, or you need to take a break or leave for the day, we give you the power to easily transfer an ongoing live chat to another user. To transfer a chat to another User: Inside ...
Can I restrict the reports only to certain selected users?
Yes. You can restrict the reports only to certain selected users, roles, or groups. You can do so by creating a Report Folder and giving access to the users, roles, or groups. Follow the steps given below to create a report folder with restricted ...
How do I add Customer Portal for my organization?
Customer Portal for your subscription would be automatically enabled when you add a portal user. To add portal users to access your organization's self-service portal, follow the steps mentioned below: Go to Setup>Customer Portal>Users Click Add ...
What are the access permissions available in the Customer Portal?
You are provided with the following access permissions, for the customer portal. All customers can access customer portal Only Registered customers can access customer portalTo set permissions, Goto Setup>Customer Portal>Access Settings