Can Portal users see requests submitted by others from their Organization?

Can Portal users see requests submitted by others from their Organization?

Yes, you can provide permission for portal users to view the requests submitted from their organization. To enable permission, 


  1. Go to>Setup>Customer Portal>Access Settings
  2. In the "Access Permission for Organization Requests" section, check "Allow Contacts to View all Requests from their Organization"
  3. Your setting will be saved automatically

    • Related Articles

    • I am unable to see requests in time left queue.

      Requests in the Time Left Queue would be shown only when you had set Due Date/Time either through Worklflow assignment values or SLA To setup Due Date Time based on a specify criteria, follow the steps given below: Go to Setup>Automation>Workflow ...

    • How to search for requests in the portal?

      You can search for your requests from the "My Request Page" in the Customer Portal. Your search can be based on Request Id, Subject, Status, Priority or E-mail. 

    • How do I add Customer Portal for my organization?

      Customer Portal for your subscription would be automatically enabled when you add a portal user. To add portal users to access your organization's self-service portal, follow the steps mentioned below: Go to Setup>Customer Portal>Users Click Add ...

    • Can I restrict departments for Customer Portal Users?

      No, you cannot restrict a particular department for select Customer Portal users. However, while creating a department you can choose to hide it from being viewed in the Customer Portal. 

    • How do I import records and assign it to other users in my organization?

      You can import records and assign it to other users in your organization by using two features: Import My Organization's Records - While importing, the import file should have a column that contains the exact email address of the users to whom you ...