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User Events
These are the sound notification, which takes place when an user performs an action. Chat Transfer Alert: the sound that plays to inform you of an incoming chat transfer request from another user. Invitation for Group Support: the sound notifying ...
User Roles
To help your live chat customer support operation run more smoothly, we give you to power to organize your resources effectively. With the ability to add your team members, and configuring them into one of three roles, you will be able to find the ...
User Sessions
This feature keeps track of all the user sessions for a particular account. Active sessions for the past 7 days are listed in the sessions screen (including the current session) with additional information like Start Time, IP Address, etc. Users have ...
What is the difference between Role and Profile?
In CRM, Role defines a position of user(s) within the organizational-wide hierarchy. It can be used to provide or restrict access to the CRM data. Whereas Profile defines the set of permissions to access the features in the CRM.
Change Password
You can change the password of all Services in Accounts. Click on your login name and then click My Account. In the Accounts page, under Home tab, click the Change Password link. In the Password page, specify your Current Password and New Password in ...