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Changing the category for existing canned message
Click "Canned Messages". In the Messages section, click the name of the message you want to add to a new category or change categories. Click "Edit". Under the Choose Category section, click the drop-down menu and select the category you wish to add ...
Customer Portal
The Customer Portal of Support plays an important role in helping customers resolve their issues by themselves. You can customize this portal according to your requirements and give your customers access to it. For example, you can customize the ...
Does the post happen as email marketing or the profile owner?
We're here to help you market you and your business. Hence, we post all your campaigns as only you. To be exact, your fans/friends will view the update from you and not email marketing.
How to Access the Portal Settings?
To access the portal settings: Go to the "Settings". In the "Portal Settings" section, you can find your configuration options for your Visitor chat window under the "Visitor Chat Window Configuration section". Switch any of the options On (Green bar ...
How do I add Customer Portal for my organization?
Customer Portal for your subscription would be automatically enabled when you add a portal user. To add portal users to access your organization's self-service portal, follow the steps mentioned below: Go to Setup>Customer Portal>Users Click Add ...