Changing the category for existing canned message
- Click "Canned Messages".
- In the Messages section, click the name of the message you want to add to a new category or change categories.
- Click "Edit".
- Under the Choose Category section, click the drop-down menu and select the category you wish to add the message to.
- Click "Update", to save your changes.
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Editing an existing canned message
Select the "Canned Messages". In the Messages section, hover over the name of the Canned Message you would like to edit, and then click the icon to the left of the message name, and click on the "Edit" button from the drop-down menu that appears. You ...
Adding a new canned message category
To add a new category: Click "Canned Messages". In the "Categories" section, click "Add" canned Category to add your first category, or the "+Add" button at the top right if you have already created a category. Enter the category’s new name and click ...
Associating a newly created canned message to a category
Click "Canned Messages". In the Messages section, click Add Canned Message. Add a category or choose an existing Canned Message category, to organize it for easy use by your agents. Click "Save".
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Creating a new canned message
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