Related Articles
Change Language
Based on the country locale, you can mention the language for your account. Also, choose between 12 hr time format and 24 hr time format in the CRM account. The date format is automatically updated with the country locale that you select. The ...
User Events
These are the sound notification, which takes place when an user performs an action. Chat Transfer Alert: the sound that plays to inform you of an incoming chat transfer request from another user. Invitation for Group Support: the sound notifying ...
User Roles
To help your live chat customer support operation run more smoothly, we give you to power to organize your resources effectively. With the ability to add your team members, and configuring them into one of three roles, you will be able to find the ...
User Sessions
This feature keeps track of all the user sessions for a particular account. Active sessions for the past 7 days are listed in the sessions screen (including the current session) with additional information like Start Time, IP Address, etc. Users have ...
User Activity Ratio Report
The User activity ratio report lets you view the aggregate time your users spend chatting with visitors against time they sit idle. You can filter this report by department, or view all of your departments together to see the overall activity ratio ...