When your customers click-to-chat with your SalesIQ, and an user answers that chat, you can pre-program a message to automatically be entered as the chat begins. This message can be customized for each specific embed, to ensure you give a personalized, fitting welcome to each-and-every visitor you connect with.

To add a welcome message to a chat embed:

1. Go to "Settings".
2. In the Web Embed section, click on the Embed’s name to enter in that specific embed’s details page.
3. Hover over the "Welcome Message" section, and click on the "Edit" button.
4. Add the message you want to appear automatically to all visitors chatting through this embed.
5. Finally, click on the "Save" to update the welcome message.