Configuring Embed Specific Messages
When your customers click-to-chat with your SalesIQ, and an user
answers that chat, you can pre-program a message to automatically be
entered as the chat begins. This message can be customized for each
specific embed, to ensure you give a personalized, fitting welcome to
each-and-every visitor you connect with.
To add a welcome message to a chat embed:
- Go to "Settings".
- In the Web Embed section, click on the Embed’s name to enter in that specific embed’s details page.
- Hover over the "Welcome Message" section, and click on the "Edit" button.
- Add the message you want to appear automatically to all visitors chatting through this embed.
- Finally, click on the "Save" to update the welcome message.
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