When a customer clicks to connect with you through one your embeds, you can configure the amount of time your users have to answer and initiate a new chat from an incoming chat request. If an user doesn’t answer the chat request in the pre-defined time, the visitor’s information will be logged into the Missed visitors section. It is important to determine what you want the waiting time to be for your SalesIQ

To Configure an Embed specific Chat Waiting Time:

1. Go to "Settings".
2. In the Web Embed section, click on the Embed’s name to enter that specific embed’s detailed information page.
3. Hover over the "Waiting Time" section, the default will be 60 seconds, and click on the "Edit".
4. Choose your desired waiting time, your choices are 30, 45, 60, 90, and 120 seconds.
5. Click "Save" to confirm the changes you have made.