Connect Your Google Chat with Visitor tracking and Live chat

Connect Your Google Chat with Visitor tracking and Live chat

You can now link your Google account with Visitor tracking and Live chat and chat with your visitors through Gmail chat. When you are not available to take up the chat through Visitor tracking and Live chat, you will receive it through Gmail chat if your Google account is linked with Visitor tracking and Live chat. This in turn helps you to increase your business and customer support.

Connect Your Gmail ID With Visitor tracking and Live chat

To connect your Google chat with Visitor tracking and Live chat, do the following:

  • In the My Profile tab, click on Edit button and navigate to the XMPP/Google Chat section.
  • To connect your Gmail ID with Visitor tracking and Live chat, enter the Gmail ID in the XMPP/Google Chat text box.
  • Click Update to save changes.

Connect Your Google Apps Account With Visitor tracking and Live chat

If you are a Google Apps user then before linking your Email Id with Visitor tracking and Live chat, please configure the SRV Records (part of DNS records) for your domain to connect Visitor tracking and Live chat with your domain.

Now, enter the Email ID in the XMPP/Google Chat textbox and click Update.

You will then receive 5-friend requests in your Gmail Id from bots, through which the Visitor tracking and Live chat  will be routed to your Gmail chat.

Accept the requests in your Gmail chat, and converse with your Visitor tracking and Live chat customers through Gmail chat.


Check Your Bot Status in Visitor tracking and Live chat

You can check your invite Status, Action, Email id of the bot and Name of the bot in the XMPP/Google Chat sections.

Status:

  1. Online - appears when the request is accepted and ready to chat
  2. Pending - appears when the request sent is yet to be accepted
  3. Declined - appears when the request sent is rejected

Action:

  1. Disable - To disable the bot
  2. Re-invite - To Re-send the bot invite request

Once you have accepted all the chat request, you can see the online status of all 5 bots in your Gmail chat.

 

How to Answer the Chat in Gmail?

Now when the visitor initiates a chat, you will receive it through one of the bot. Type “Y” in the messaging area and hit Enter to accept the chat.

Once you accept the chat, you will receive the connected status message and the details of the visitor in the messaging area.

The status of the bot will then change from "Online" to "Connected to Benny" in the XMPP/Google Chat section.

Visitor Information

You will also be able to view the visitor information in the messaging area of the chat window and inside the contact details box.

You can view the name of the visitor below the bot name in the chat window while assisting the visitor.

Chat Window

You can converse with 5 visitors at a time, further chats will be routed when any one of these bot is freed.

 

Ending a Chat

To end the chat, type #e in the messaging area and hit Enter.

    • Related Articles

    • Automation in Visitor tracking & Live chat module

      Now you can automate your real time sales operations like Monitoring a Sales chat, Route visitors to Sales executives, and also automate the visitor engagement in your Visitor tracking & Live chat. Intelligent Triggers: Set different types of ...

    • Reporting inside your Visitor tracking & Live chat

      Put your data to work for you, and fine-tune your customer support operation to run smoother, faster and more efficiently. With the Visitor tracking & Live chat’s powerful Reporting module, you get the most value out of your live chat customer ...

    • What features are available in Visitor Tracking & Live Chat ?

      Engineered from scratch to be the small business live customer support solution, Visitor Tracking & Live Chat comes chocked-full of powerful features that will launch your customer support into the stratosphere. Visitor Tracking & Live Chat enables ...

    • What browsers does Visitor tracking & Live Chat work best with?

      For best results, we recommend using Chrome (22+), Safari (5+), Firefox (16+) or Internet Explorer (9+).

    • Using Your Visitor tracking & Live chat Visitors Module

      In Visitor tracking & Live chat, the Visitors module is where all the action happens. This module is home base for your Visitor tracking & Live chat, and if you click the Visitor tracking & Live chat logo in the top left corner of the dashboard you ...