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Create Tickets
In CRM, you can create tickets by: Entering data in the case details form: You can manually fill in the Case details gathered from various external sources. Importing tickets from external source: You can gather data through various sources and ...
Approve Tickets
The import feature and Web forms have an option to enable manual approval of records. When this option is enabled, records imported or gathered through web forms are not added directly to the modules. They need to be approved first for other users to ...
Associate Tickets
You can create a 360-degree view of the Case to display all the associated details, such as potentials, cases, open activities, history of the completed activities, attachments, and notes. In the Campaign Details page, you can associate the following ...
Tickets Assignment Rules
Assignment rules help you automatically assign the records to users in CRM. The assignment rule is applicable only for the leads, contacts,tickets and records in custom modules that are imported or the ones that are captured through web forms. Based ...
Working with tickets
In the world of Internet, online Customer Support has become an integral part of the organizations' business process. Customer Support is an important activity in all types of product and service industries. In general, case trouble tickets are used ...