Creating a new canned message
- Select the "Canned Messages".
- In the Messages section, click on the "Add" button.
- Type the desired content of your new canned message in the "Compose Message" box.
- Choose
which department you want to associate the message with or choose All
Departments for a general canned message you wish to use that isn't
department specific.
- Add a category or choose an existing Canned Message category, to organize it for easy use by your agents.
- Click "Save" to create your new Canned Message.