Creating a new canned message

Creating a new canned message

  • Select the "Canned Messages".
  • In the Messages section, click on the "Add" button.

 

  • Type the desired content of your new canned message in the "Compose Message" box.
  • Choose which department you want to associate the message with or choose All Departments for a general canned message you wish to use that isn't department specific.
  • Add a category or choose an existing Canned Message category, to organize it for easy use by your agents.
  • Click "Save" to create your new Canned Message.

 

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