The Tax Rate field allows defining different types of tax rates for the products you sell to your customers. Once the tax rates are added, you can select the tax type and rate while creating a quote, order, or invoice for the customers. For instance, Sales Tax = 10.5 %; VAT = 1%; etc.

Availability

Profile Permission Required: Users with the Field-level Access permission can access this feature.

To add Tax Rates

1. Log in to CRM with Administrator privileges.
2. Click Setup > Customization > Modules.
3. Select the Services module from the Modules list view.
4. Scroll down to the Price Information section.
5. Click the Settings icon on the Tax field and select Customize Tax Rates option. 
   
6. In the pop-up window, click the Add or Delete icons to add new taxes or delete existing taxes, as required. 
   
   Click and drag the rows around to rearrange their order.
7. Click Save.

To use Tax Rates

1. Click the Invoices tab.
2. In the Invoice Home page, click New Invoice.
3. In the New Invoice page, specify the customer and product details.
4. In the Product Details section, click the Edit icon beside Tax. (after sub totaling the line items). 
   
5. In the pop-up that appears, add or modify the tax rates.
6. Click Apply.