Customize the Embed’s Display Messages

Customize the Embed’s Display Messages

  1. Go to "Settings".
  2. In the Web Embed section, click on the name of the specific embed you would like to edit.
  3. In the Configure Messages section, click "Configure Messages" to bring up the specific messages you can edit.
  4. Hover over each message you want to edit, and click "Edit" to bring up the input box.
  5. Enter your desired message, up to 100 characters.
  6. When you have finished customizing your display messages to your visitors, click "save" under that message’s input box.

You can customize the messages your visitors see for various scenarios

 

  1. Waiting — when a visitor is waiting for a chat to begin.
  2. Users offline — the message they see when all your users are offline.
  3. Users busy — the message visitors will see when all your users are too busy and the chat waiting time has expired without an user initiating a chat.
  4. Users Engaged — the message visitors will see when all your users get engaged and your live chat goes to offline.
  5. Thank you — the message your visitors receive after completing a chat while they give their feedback. 
  6. Users offline response — after a visitor submits an offline request, the message you send back.
  7. Users busy response — the message you send visitors after they submit a request while all users are busy and can’t initiate a chat.
  8. Users engaged response — the message you send visitors after they submit a request when all your users get engaged and can’t initiate a chat.

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