Customize the Embed’s Display Messages
- Go to "Settings".
- In the Web Embed section, click on the name of the specific embed you would like to edit.
- In the Configure Messages section, click "Configure Messages" to bring up the specific messages you can edit.
- Hover over each message you want to edit, and click "Edit" to bring up the input box.
- Enter your desired message, up to 100 characters.
- When you have finished customizing your display messages to your visitors, click "save" under that message’s input box.
You can customize the messages your visitors see for various scenarios
- Waiting — when a visitor is waiting for a chat to begin.
- Users offline — the message they see when all your users are offline.
- Users busy
— the message visitors will see when all your users are too busy and
the chat waiting time has expired without an user initiating a chat.
- Users Engaged — the message visitors will see when all your users get engaged and your live chat goes to offline.
- Thank you — the message your visitors receive after completing a chat while they give their feedback.
- Users offline response — after a visitor submits an offline request, the message you send back.
- Users busy response — the message you send visitors after they submit a request while all users are busy and can’t initiate a chat.
- Users engaged response — the message you send visitors after they submit a request when all your users get engaged and can’t initiate a chat.