Deleting a canned message

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• Creating a new canned message

  Select the "Canned Messages". In the Messages section, click on the "Add" button.   Type the desired content of your new canned message in the "Compose Message" box. Choose which department you want to associate the message with or choose All ...

• Editing an existing canned message

  Select the "Canned Messages". In the Messages section, hover over the name of the Canned Message you would like to edit, and then click the icon to the left of the message name, and click on the "Edit" button from the drop-down menu that appears. You ...

• Adding a new canned message category

  To add a new category: Click "Canned Messages". In the "Categories" section, click "Add" canned Category to add your first category, or the "+Add" button at the top right if you have already created a category. Enter the category’s new name and click ...

• Changing the category for existing canned message

  Click "Canned Messages". In the Messages section, click the name of the message you want to add to a new category or change categories. Click "Edit". Under the Choose Category section, click the drop-down menu and select the category you wish to add ...

• Canned Messages

  We designed Visitor tracking & Live chat to give your team the tools it needs to deliver better, more personal customer support to your customers quicker.  Because of the on-demand nature of live support chat, you have the ability to handle support ...