Department Based Email Settings

Department Based Email Settings

Department settings configure the e-mail communications. Your SalesIQ can automatically send, to keep you, your agents, and others in your company informed of important data from your live support chat operation.

  • Go to "Settings".
  • In the "Department" Settings section, scroll down to the "E-mail configuration" section.
  • For each configuration, click the e-mail address field to edit the specific address. Or click the check mark icon on the right of each section, to disable a specific e-mail configuration.
  1. From E-mail Address - Define the e-mail address you want to display while replying to visitors' missed chat requests.
  2. E-mail Copier - Define an e-mail address which you want to mark automatically while replying to the visitors.
  3. Block IP Notification - Receive an e-mail alert when an agent blocks an IP address from initiating live chats.
  4. Visitor Feedback - Deliver the feedback your customers leave about your user to a specified e-mail address.
  5. Chat Transcript - Distribute complete transcripts of your live chats to a specified e-mail address when each chat session is completed.
  6. Missed Visitor Notifications – Notify a specific e-mail address, when a customer’s live chat request is unanswered.

Note: You can add multiple e-mail addresses to these fields, by adding a comma and then typing the next e-mail address.

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