Disable the Configured Departments

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• Enable the Configured Department

  You can Renable the configured department in Zoho SalesIQ at any time on need after disabling it. Click "Settings". In the "Departments" section, click on the department name. Click the "Enable" button on the right top corner.  

• Departments Usage Report

  Below, you can find the Departments Usage report, where you can compare the visitors each department attended over the selected time period against the amount of support representatives that are in that department.

• View and Edit the Configured Department

  To view or edit the configured department: Click "Settings". In the "Departments" section, click on the department name. Here you can edit the department name, description, and choose whether the department is Public or Private. You can also manage ...

• Can I search across departments?

  Yes, you can search across departments using global search on the right hand pane of the home page. You can perform a cross department search by selecting "All Department".  For more understanding, refer the image below.

• Defining Departments inside your SalesIQ

  To better organize your Support operation, and maximize the ability to connect with customers, we made it easy to create Departments within your SalesIQ. Add all your customer supporting departments inside SalesIQ, and each Department can have their ...