You can downgrade your CRM account anytime. The configurations of various features will be available for a period of 15 days after the downgrade. During this period, you can upgrade again. After 15 days, the configurations will be deleted from your account, if the corresponding feature is not available in the selected Edition.
To downgrade from one Paid Edition to another
- Click Subscription.
- In the Store, move your mouse pointer to the plan details and click Change Plan.
- Check out the CRM Editions and click Downgrade for the corresponding Edition to which you want to downgrade.
- Review the details and click Confirm.
To downgrade from Paid to Free Edition
- Click Subscription.
- In the Store, move your mouse pointer to the plan details and click Change Plan.
- Click Downgrade for the Free Edition.
- In the Help Us to Improve pop-up, fill in the details and click Confirm Downgrade.