To include the dynamic text in the welcome message:

• In the Settings->web embed, click on the portal name.
• Then click on the Edit option that appear adjacent to the Welcome Message.
• Now type the message you would like to display as welcome message. Typing the % in the message will list all the available options in the dynamic text.
• Choose an option, complete the text and click on the Save button to store changes.

Example:

To display the User who attends the chat along with the welcome message. Enter the welcome message accordingly and add the attender.name dynamic text in the welcome message.

The visitor will be receiving a customized welcome message with the Name of the User displayed on it.