Dynamic Text in Welcome messages

Dynamic Text in Welcome messages

To include the dynamic text in the welcome message:

  • In the Settings->web embed, click on the portal name.
  • Then click on the Edit option that appear adjacent to the Welcome Message.
  • Now type the message you would like to display as welcome message. Typing the % in the message will list all the available options in the dynamic text.
  • Choose an option, complete the text and click on the Save button to store changes.

Example:

To display the User who attends the chat along with the welcome message. Enter the welcome message accordingly and add the attender.name dynamic text in the welcome message.

The visitor will be receiving a customized welcome message with the Name of the User displayed on it.

    • Related Articles

    • How to use Dynamic Text in Canned Messages?

      The canned message is used to store the frequently typing text to save the user time and improve the chat quality. To add the dynamic text in the canned message, do the following: In the Settings-> Canned Message, click on the Add option to create a ...

    • What is Dynamic Text?

      The text that can customize or change is termed as "Dynamic Text". The message will be conveyed dynamic from one visitor to the other as mentioned in the defined rule. The dynamic text will be auto-populated when the "%" symbol is typed along with ...

    • List of Dynamic Text Available in Zoho SalesIQ

      Dynamic Canned Text What it represents %visitor.name% Name of the visitor in the website. %visitor.id% Reference ID for the visitor in the website. %visitor.email% Email Address of the visitor in the website. %visitor.phone% Contact number of the ...

    • How to use Dynamic Text in Automated Response Message?

      In settings -> web embed, click on the portal name. Now click on the Configure message link. Here configure the message you would like to display during each actions. Type % to insert the dynamic text in the automated response message, the available ...

    • Canned Messages

      We designed Visitor tracking & Live chat to give your team the tools it needs to deliver better, more personal customer support to your customers quicker.  Because of the on-demand nature of live support chat, you have the ability to handle support ...