How can I add a new Topic containing solutions?
You can add multiple Topics to contain solutions. To add a new Topic,
- Click Solutions tab in Helpdesk
- Right click on your parent Topic
- In the options listed click Create Topic
You can also right click on an existing topic, to add a sub-topic to it.
Related Articles
How can I add a new Topic containing solutions?
You can add multiple Topics to contain solutions. To add a new Topic, Click Solutions tab in Helpdesk Right click on your parent Topic In the options listed click Create Topic You can also right click on an existing topic, to add a sub-topic to it.
Add New Fields
To add a new field From the New Fields Tray on the left, drag and drop the fields you require in the section. Note There is a limit to the total number of fields that you can create in your account and also a limit to the type of fields that you ...
Add a new department
Click on the "Settings". In the "Departments" section, click the “+ Add” button. Add the Department name and description. Choose whether this department will be "Public" or "Private". Add users to the department by selecting the user from the display ...
Create Solutions
In CRM, you can create solutions by: Entering data in the solution details form: You can manually fill in the Solution details gathered from various external sources. Importing solutions from external source: You can gather data through various ...
Can I add new files or folders into the shared folder?
Users with Read/Write permission only can add new files and folders to the shared folder. All shared users will be notified whenever a new folder or file is added. You can add new documents, spreadsheets, presentations or folder by just selecting the ...