How can I move requests between departments?

How can I move requests between departments?

If you have multiple departments in your account, you are allowed to move a request between departments. To move a request, follow the steps mentioned below:


  1. Go to detail view of a request
  2. From the header, click Move, to open a list of departments configured in Helpdesk
  3. Click on a department to move the request from the current department 

    • Related Articles

    • Departments Usage Report

      Below, you can find the Departments Usage report, where you can compare the visitors each department attended over the selected time period against the amount of support representatives that are in that department.

    • Disable the Configured Departments

      You can disable the configured department when it is no longer required or if you would like to freeze it for some time. Click "Settings". In the "Departments" section, click on the department name. Click the "Disable" button on the right top corner.

    • Can I merge two requests?

      Yes, when a customer has sent more than one e-mail for an issue with different details in each mail, then you can merge these requests into one and work on a single request. You can even merge two requests from different contacts if need be. 

    • Can I move tasks between team collaboration?

      No. You cannot move tasks between projects, but it will be moved across task lists. However, you can move task lists between projects.

    • Can I search across departments?

      Yes, you can search across departments using global search on the right hand pane of the home page. You can perform a cross department search by selecting "All Department".  For more understanding, refer the image below.