How to access the My Chats view from other pages?
To access my chat from other pages, just click on the My Chats tab in the left-hand navigation of your SalesIQ.
Here
in the Chats window you engage with your customers in live chats, where
you can also send those visitors files and links, transfer the chat to
another agent, or if they are spamming or harassing you, even block the
visitors IP address from starting new chats.
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Interested pages
The top three pages accessed by the visitor will be graphically represented. The name of the page is displayed in the top of the graph, clicking on the link will take you to the visitor accessed page. The time spent on the page and the pages accessed ...
What is My Chats?
In the My Chats view, you can see all your active chats with visitors. When you are engaged in more than one chat at the same time, the chat window neatly organizes your active chats into tabs. If you are on another page in your SalesIQ, you will ...
User Attended Chats Report
Below you have access to another report, User Attended Chats, which displays the total visitors an user interacted with by department, and breaks down an user’s interactions with visitors by category—attended online (Green), closed (Yellow), and ...
Who can Monitor Chats?
Role Can Monitor Administrator Supervisor and Associate Supervisor Associate Associate None
Responding to Visitor Replied Chats
On receiving a reply from a visitor, the proactive chat window displays a message “Visitor has replied to this chat” with a continue button. A click on the “continue” button will open the chat tab to respond back.