How to use Dynamic Text in Canned Messages?
The canned message is used to store the frequently typing text to save the user time and improve the chat quality.
To add the dynamic text in the canned message, do the following:
- In the Settings-> Canned Message, click on the Add option to create a new canned message.
- Then
type the message you would like to store. To include the dynamic text
in between the message then type %, the auto complete option will list
all the options that are available.
- Choose the appropriate option, and hit on the Save button
Note: The same can be used in embed configure messages and APIs.
Example:
To
store a greeting message with the time period of the visitor. Click on
the Add button of the canned message, enter the message along with the
smartnow dynamic text and click on the save button.
When displayed to the visitor, the time period of the visitor will be calculated and the message will be customized accordingly.
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