The canned message is used to store the frequently typing text to save the user time and improve the chat quality.

To add the dynamic text in the canned message, do the following:

• In the Settings-> Canned Message, click on the Add option to create a new canned message.
• Then type the message you would like to store. To include the dynamic text in between the message then type %, the auto complete option will list all the options that are available.
• Choose the appropriate option, and hit on the Save button

Note: The same can be used in embed configure messages and APIs.

Example:

To store a greeting message with the time period of the visitor. Click on the Add button of the canned message, enter the message along with the smartnow dynamic text and click on the save button.

When displayed to the visitor, the time period of the visitor will be calculated and the message will be customized accordingly.