I am unable to see requests in time left queue.
Requests in the Time Left Queue would be shown only when you had set Due Date/Time either through Worklflow assignment values or SLA
To setup Due Date Time based on a specify criteria, follow the steps given below:
- Go to Setup>Automation>Workflow
- Create a New Rule with a criteria
- Create New Workflow Assignment Value with Due Date Time.
- Click Save
Or
If you want to create due date time using SLA, follow the steps given below:
- Goto Setup>Automation>SLAs
- Click Create SLAs to add a new Service Level Agreement
- Add Targets for the new SLA
- Click Save