Initiating a Chat when Associated with Multiple Department

Initiating a Chat when Associated with Multiple Department

A click over the visitor will display a proactive chat window to initiate a chat. You just have to type your question and hit "enter" in the text box provided below. This will popup a button with the department drop down, selecting the required department will initiate a chat to your website visitor.

 

    • Related Articles

    • Initiating a chat to your website visitor

      A click over the visitor, will display the proactive chat window to initiate a chat. You just have to type your question and hit "enter" in the text box provided below or click “Start Chat” to initiate a chat with the visitor.
    • Associating multiple support agents to a department.

      To associate multiple support agents to a department, follow the steps mentioned below: Go to Setup>Organization Settings>Departments Choose a department to associate multiple support agents to it In the department detail view page, click Add Support ...
    • Can I configure multiple support e-mail address to a department?

      Yes, you can configure multiple e-mail address to a department. While adding Mail Account under Mail Server Settings, you can associate a department to your support e-mail address. For example, you can associate support@mycompany.com & ...
    • Associate a Support Rep with multiple departments.

      You can associate a support agent to multiple departments in Helpdesk. Follow the steps mentioned below:  Goto Setup>Users & Permissions> Users In the Users page, edit a support rep and check the departments they can access under the "Department ...
    • Multiple Currencies

      The multi-currency support in CRM gives you the advantage to easily handle business transactions in the global marketplace. If you regularly deal with international clients and vendors, then Multi-Currency will facilitate international buying and ...