Is it possible to send replies to customer queries from the Cases module?

• Related Articles

• Why are cases that are submitted through Websites, not captured in Cases module?

  Sometimes, cases submitted through website are not captured if The password is changed after publishing the web–to-case form, or If the necessary Web form action entries in your HTML page are removed while customizing the web-to-case form.

• Is it possible to send two different campaigns from different Email addresses?

  Yes, it is possible to send campaigns from different email addresses. However, while creating a template you should select the appropriate email address that should appear while sending campaigns. This works only when you schedule mass emails.

• Send Email

  Send emails to the contacts in your CRM account by just tapping on the email address provided for the record. Go to a module and select a contact to whom you want to send an email. In the [Record] Details screen, tap on the email address.

• Customer Portal

  The Customer Portal of  Support plays an important role in helping customers resolve their issues by themselves. You can customize this portal according to your requirements and give your customers access to it. For example, you can customize the ...

• Customer Support

  CRM provides the Customer Support & Service management (Help Desk) features, such as Cases (Trouble tickets), Solutions (Knowledge base), Case Routing & Escalation through Workflow rules, and easy to deploy Web-to-Case forms for capturing ...