| Dynamic Canned Text | What it represents |
| %visitor.name% | Name of the visitor in the website. |
| %visitor.id% | Reference ID for the visitor in the website. |
| %visitor.email% | Email Address of the visitor in the website. |
| %visitor.phone% | Contact number of the visitor. |
| %visitor.department% | Name of the department to which the visitor has initiated the chat. |
| %visitor.question% | Question raised by the visitor while initiating the chat. |
| %visitor.ip% | IP address of the visitor visiting the website. |
| %attender.name% | Name of the user attending the chat. |
| %visitor.pagetitle% | Title of the page, from where the visitor has initiated the chat. |
| %visitor.pageurl% | URL of the page, from where the visitor has initiated the chat. |
| %visitor.referrer% | Source from where the visitor is referred from. |
| %visitor.state% | State/Province of the visitor located in. |
| %visitor.city% | City of the visitor located in. |
| %visitor.country% | Country of the visitor accessing the website. |
| %visitor.timezone% | Time zone of the visitor accessing the website. |
| %visitor.latitude% | Latitude of the visitor. |
| %visitor.longitude% | Longitude of the visitor. |
| %visitor.operating.system% | The operating system used by the visitor. |
| %visitor.browser% | The browser used by the visitor. |
| %visitor.browser.version% | The browser version used by the visitor. |
| %web.embed.name% | The web embed where the visitor has initiated the chat. |
| %platform% | The platform used by the visitor's in their system. |
| %screen.resolution% | Screen resolution of the visitor's system. |
| %search.engine% | Search engine used by the visitor to reach the website. |
| %search.query% | Search Query (Keyword)used by the visitor to reach the website. |
| %attender.email% | Email address of the attender who attends the chat. |
| %smart.timenow% | Timeperiod in the sequence of the day (Eg. Morning, Evening). |