We designed canned messages to save your agents time while chatting with customers, but even if you program an arsenal of helpful replies and instructions in, if the messages are not organized, your agents will be slowed and frustrated trying to find their intended canned message.

To prevent this frustration, and to get the most out of your canned messages, use SalesIQ’s powerful organizational features to catalogue and order all of your canned messages into a lean, mean, time-saving machine.

Create categories inside your SalesIQ, and then create and place Canned Messages into their correct destinations, so while your agents are in the midst of multiple live chats, they can navigate and find the canned messages they need, and deploy them quickly.