The below conditions are available for agents to customize the priority circle in their dashboard.
| Condition | Description |
| Browser | Browser used by the visitor in the website. (Values : Apple Safari, Google Chrome, Microsoft Internet Explorer, Mozilla Firefox, Opera, Unknown) |
| Country | Country of the visitor accessing the website. |
| Current page | URL of the page where the visitor is accessing. |
| Current page title | Title of the page where the visitor is accessing. |
| CRM Contact | Contact information of your website visitors inCRM, Click to know more. |
| CRM Lead | Lead information of your website visitors in CRM. Click to know more. |
| CRM Potential | Potential value of your website visitors in CRM. Click to know more. |
| Campaign Source | UTM used to identify a search engine, newsletter name, or other source. |
| Campaign Medium | UTM used to identify a medium such as email or cost-per- click. |
| Campaign Term | UTM used for paid search eg: keywords for the ad. |
| Campaign Content | UTM used for testing and content-targeted ads. |
| Campaign Name | UTM used for keyword analysis to identify a specific product promotion or strategic campaign. |
| Department | Department in the chat widget of the website. |
| IP address | IP address of the visitor visiting the website. |
| Landing page | URL of the page where the visitor have landed in the website. |
| Landing page title | Title of the page where the visitor landed in the website. |
| Number of past chats | Count on number of past chats with the visitor. |
| Number of URLs accessed | Count on number of URLs visited by the visitor. |
| Number of visits | Count on number of visit by the visitor in the website. |
| Operating System | Operating system used by the visitor. (Values : Android, Apple iPhone, Apple iPod, Apple Macintosh, Blackberry, Kindle, Linux, Microsoft Windows, Motorola, Nintendo, Nokia, PlayStation, Sun Solaris, Symbian, Web OS) |
| Referrer | Source from where the visitor is referred from. |
| Region | Region of the visitor in the website. (Values : Asia Pacific, Canada, Europe the Middle East and Africa, North America, South America, United Kingdom) |
| Search engine | Search engine used by the visitor. (Values : Baidu, Bing, Google, Inktomi, Teoma, WebCrawler) |
| State | State of the visitor accessing the website. |
| System status | Status provided by the system for the visitor. (Values : Accessed, Chat Completed, Clicked, Contacted, Custom, Missed, Responded, Triggered, Triggered Replied, Waiting) |
| Time since last action | Time since last action performed by the visitor in the website. |
| Time on site | Time spent by the visitor in the website. |
| Visitor availability | Visitors availability in the website. |
| Visitor Type | The type of visitor in your website. (Values : All, New, Returning) |
| Visitor Info | Use our JavaScript APIs to set the values. |
| Web Embed | Embed in the website where he visitor is accessing. |
| Advanced | To set two or more conditions. |
| City | City from where the visitor is accessing the website. |
| Visitor Type in CRM | Category of the visitor in CRM. (Values: Contact, Customer, Lead, Not Available, Prospect) |
| Triggered Status | Set criteria based on the trigger status, whether the trigger is invoked or not. (Values: Invoked, Not Invoked) |
| Previous Page | URL of an important page, where you like to be intimated if the visitor leaves that page and moves to another page. |