To reply to emails

1. Tap Messages icon in the Zoho CRM app.
   All the emails from the leads and contacts will be listed.
   
2. Tap an email to open.
3. Tap on the Reply icon and compose an email.
   You can also use the Reply All icon, if required. 
   
4. Tap Send.
   On sending the email, you wil get the option add a follow-up task and a note.