Reports based on the User Performance

Reports based on the User Performance

The third section inside the Reporting module, Agents, is a pre-loaded dashboard where you can run and view reports to learn more about your SalesIQ’s agents and track growth and goals.

In the Agents section, you can configure the data set you generate each report from at the top by selecting which department from your SalesIQ (or All Departments) you want to view the report for. You can also select the time period you want to run the reports for (Today, Yesterday, This Week, Last Week, This Month, Last Month, or define your own custom range).

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