Some authentic messages appear in my spam.
The sender may be using a different IP address to send email, other than the permitted range for his domain. Even in such a case, the message might land in spam, when you find authentic messages landing in spam, add the sender or the domain to your whitelist in the Spam settings page.
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Spam messages appear in my Inbox.
Select the messages that are ‘Spam’ and select Mark as spam to mark a bulk of email as spam. To mark a single message as Spam, click the Spam icon across the list.If you find that you receive spam consistently from a particular email address, add ...
Canned Messages
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Using Canned Messages During chat
Now that you have crafted some useful canned messages, you need to start using them in chats with customers to save your valuable time. We gave you quick access to your canned messages, directly above the text window, just to the right of your text ...