Also at the top of your dashboard, you can also mute or un mute sounds from your SalesIQ while receiving a chat request. Click the speaker icon to mute the sounds, or if muted click the muted icon (an X through the speaker) to unmute the sounds.

You can also customize the sounds your SalesIQ uses to notify you and your agents of certain events.

To customize your SalesIQ's sounds:

1. Click your "name" at the top right corner.
2. From the drop-down menu click "Personalize".
3. The "Personalize" window will pop up, in which you will choose the "Sounds" tab.
4. The SalesIQ sounds are further categorized into Visitor and Agent Events.
5. Here by clicking the drop-down menu to the right of each event name, you can choose from different sound options for each event, or choose None if you wish to not have the system notify through sound for that particular event.
6. Each time you make a change--by clicking the name of that particular sound-- the system automatically saves your new choice. Once you have chosen which sounds you want for each event, simply click the X symbol at the top right to return to the SalesIQ window you were working from.