Take Backup of User's Email Account

You can take a back-up of the deactivated user's email account only if the Account Type is Record-Level Sharingor Complete Sharing. Once you take the backup, all the user's emails associated to the records in CRM will be available.

To take a data backup

1. Click Setup > Users & Permissions > Zoho Mail Add-on Users.
2. In the Mail Add-on Users page, all the active and confirmed users using Mail Add-on will be listed.
   You can view the Mailbox, Account Type details for all the users. For the deactivated user, the Email Backup Details will also be available.
3. Click Back up Data.
   The backup of the emails associated to the CRM records will be initiated. Once the backup is taken, theStatus will be Completed.