Take Backup of Email Account
Take Backup of User's Email Account
You can take a back-up of the deactivated user's email account only if the Account Type is Record-Level Sharingor Complete Sharing. Once you take the backup, all the user's emails associated to the records in CRM will be available.
To take a data backup
- Click Setup > Users & Permissions > Zoho Mail Add-on Users.
- In the Mail Add-on Users page, all the active and confirmed users using Mail Add-on will be listed.
You can view the Mailbox, Account Type details for all the users. For the deactivated user, the Email Backup Details will also be available. - Click Back up Data.
The backup of the emails associated to the CRM records will be initiated. Once the backup is taken, theStatus will be Completed.
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