The Visitor Chat Window Settings

The Visitor Chat Window Settings

  1. Notify typing status to Visitor - Share the user's typing status with the visitor
  2. Send File to Visitor - Allows your user to share files across chat with your customers
  3. Push Page to Visitor - Allows your user to share a URL during a chat session
  4. Email Visitor Information - Allows your user to share customer information like region, browser details etc. via e-mail
  5. Google Translation - Allows your user to get an visitor message instantly translated to user language and Vise Versa through google translation. 
  6. Visitor Chat transcript- This option will send the Chat transcript to the Visitor on completing the chat session, Automated, Manual, Both and None are options given by SalesIQ for sending the Visitor chat transcript.
    • Automated – Chat transcript will be sent to the visitor automatically on ending a chat session.
    • Manual – Allows the visitor to manually send the chat transcript on completing the chat session.
    • Both – The visitor can send the chat transcript manually on completing chat session, however the visitor will also get an automated chat transcript on selecting this option.
    • None – The visitor will not have an option to get the Chat transcript.

 

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