Transferring Chats to other Users and Departments
Because you aren’t always the right user to answer a specific
question, or you need to take a break or leave for the day, we give you
the power to easily transfer an ongoing live chat to another user.
To transfer a chat to another User:
- Inside the chat view window, click "more actions".
- Click "Transfer This Chat".
- Select
the agent you wish to transfer the chat to from the list. If you can’t
find the specific user you need, use the included search to locate them.
Click that user.
- Now that you have selected the agent, you can
leave that agent insight about your current chat session by leaving a
helpful comment in the description area.
- Click "Transfer" to hand over the chat.
To transfer a chat to another Department:
- Inside the chat view window, click "more actions".
- Click "Transfer This Chat".
- Select
the Department you wish to transfer the chat to from the list. If you
can’t find the specific department you need, use the included search to
locate them. Click that user.
- Now that you have selected the
Department, you can leave that agent in that department an insight about
your current chat session by leaving a helpful comment in the
description area.
- Click "Transfer" to hand over the chat.
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