Types of Chat Monitors

Types of Chat Monitors

  • User Name : If you want to monitor all the conversation of a specific agent with the visitor, then select the name of the agent from the User Name drop-down that is populated with the list of available agents.

 

  • IP Address : If you want to monitor the chats originated from a specific IP address then choose the IP Address option and enter the specific IP you would like to monitor in the text box.

 

  • Visitor Email : If you want to monitor a chat conversation of a visitor from a specific Email ID irrespective of any agent he converses with, then choose the Visitor Email Address option and enter the Email address of the visitor in the text box.

 

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