Types of Chat Monitors
Types of Chat Monitors
- User Name : If you want to monitor all the
conversation of a specific agent with the visitor, then select the name
of the agent from the User Name drop-down that is populated with the
list of available agents.
- IP Address :
If you want to monitor the chats originated from a specific IP address
then choose the IP Address option and enter the specific IP you would
like to monitor in the text box.
- Visitor Email :
If you want to monitor a chat conversation of a visitor from a specific
Email ID irrespective of any agent he converses with, then choose the
Visitor Email Address option and enter the Email address of the visitor
in the text box.