User Events

These are the sound notification, which takes place when an user performs an action.

Chat Transfer Alert: the sound that plays to inform you of an incoming chat transfer request from another user.
Invitation for Group Support: the sound notifying you that a fellow user has invited you to join in on a group-support chat session.
Chat Message from Colleague: the sound, which notifies you each time you, receive a message from a fellow agent.
Message Board Chat Message: the sound that notifies you each time someone on your team adds a message to the portal-wide message board.
Assigned Missed visitor: the sound that notifies you each time when a visitor is missed.
Approval for Blocking IPs: the sound, which notifies you each time on receiving a notification for blocking IPs.