User Events

User Events

These are the sound notification, which takes place when an user performs an action.

  • Chat Transfer Alert:  the sound that plays to inform you of an incoming chat transfer request from another user.
  • Invitation for Group Support:  the sound notifying you that a fellow user has invited you to join in on a group-support chat session.
  • Chat Message from Colleague:  the sound, which notifies you each time you, receive a message from a fellow agent.
  • Message Board Chat Message:  the sound that notifies you each time someone on your team adds a message to the portal-wide message board.
  • Assigned Missed visitor:  the sound that notifies you each time when a visitor is missed.
  • Approval for Blocking IPs:  the sound, which notifies you each time on receiving a notification for blocking IPs.

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