Viewing Visitor’s Information
The detailed information of a specific visitor can be viewed. The
visitor's Name, Visitor Since, Visitor Behavior, Interests, CRM Info,
Visits, Actions, etc., will be displayed here. The Visitor Information
gives a clear understanding of each visitor on your website, you can
penetrate through the visitors details and know whom your visitors are,
and what interests the visitor on your website.
To view the
detailed information of each visitor, click on the name of the visitor
in the list. The Visitor Information tab will appear in the right side
of the screen. The visitor details are split into three tabs they are:
- Visitor Info
- Visits
- Action
Related Articles
Viewing In-depth Visitor Information
While in a chat, if you want to or need to see more information about the visitor you are chatting with, click the Information icon, at the top right of the chat window to display the visitor’s complete info. This detailed view will give you ...
Visitor Information
You will also be able to view the visitor information in the messaging area of the chat window and inside the contact details box. You can view the name of the visitor below the bot name in the chat window while assisting the visitor.
New User’s Visitor History View
The Visitor history page view when no visitor is tracked on your website. You will see two default tabs available “All Visitors” and “Returning Visitors”. You can also click on the “ Create your own list” link and create your own visitor views.
Send E-mail from Visitor Information
You have an option to email your visitors from the visitor history tab. By clicking on the Send Mail option, you can mail to the visitors registered mail ID. Once the Send Email button is clicked, the email composing section will appear. Type the ...
To edit your company’s detailed information (including language and time zone)
Click "Settings". In the Company section, click "Edit". In the page that appears you can edit details about your company, including Company Name and Website, along with contact information—Address, E-mail, phone number and fax number. In this same ...