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Visitor Information
You will also be able to view the visitor information in the messaging area of the chat window and inside the contact details box. You can view the name of the visitor below the bot name in the chat window while assisting the visitor.
Viewing Visitor’s Information
The detailed information of a specific visitor can be viewed. The visitor's Name, Visitor Since, Visitor Behavior, Interests, CRM Info, Visits, Actions, etc., will be displayed here. The Visitor Information gives a clear understanding of each visitor ...
Support Info Report
The last report you can run in the Visitors section, is the Support Info report. To run this report, you must first select if you want to run the report for all your agent’s or for a particular agent—and choose from the drop-down menu. Then you must ...
Viewing In-depth Visitor Information
While in a chat, if you want to or need to see more information about the visitor you are chatting with, click the Information icon, at the top right of the chat window to display the visitor’s complete info. This detailed view will give you ...
Send E-mail from Visitor Information
You have an option to email your visitors from the visitor history tab. By clicking on the Send Mail option, you can mail to the visitors registered mail ID. Once the Send Email button is clicked, the email composing section will appear. Type the ...