Now, set a criteria for your condition by selecting an option from the drop-down.
Note:
If the "Route rest of the visitors to all users" option is enabled, then the rest of the visitors will be routed to all other agents.
Then click on the + symbol next to the drop-down to select users, a small text box will then appear, enter the agent name in the text box.
To delete the selected user, click on the - symbol that appears when hovered.
Select the checkbox below, to route the rest of the visitors who don’t match the above rule to all other users.