Now, set a criteria for your condition by selecting an option from the drop-down.

• Do not route - Visitors will not be routed to any Users.
• Route one by one - Visitors will be routed to the Users one by one, when they are online.
• Route to First Available User - Visitors will be routed to the User first available (online) in the queue, the visitor will be routed to the next available user only when the first user is busy or goes offline.
• Route to Least loaded - Visitors will be routed to the least loaded agent based on the visitor count when they are online.
• Route to selected users - Visitors will be routed only to all the selected agents.

Note:

If the "Route rest of the visitors to all users" option is enabled, then the rest of the visitors will be routed to all other agents.

Then click on the + symbol next to the drop-down to select users, a small text box will then appear, enter the agent name in the text box.

To delete the selected user, click on the - symbol that appears when hovered.

Select the checkbox below, to route the rest of the visitors who don’t match the above rule to all other users.