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Visitor Details Report
The first report in the Visitors section, is the Visitor Details report. This report is really three reports in one, as you have the option to run this report and visualize your total visitor interactions by day, by hour or by embed. To switch the ...
Visitor Waiting Time Report
Below the Visitor Detail report, you will find the Visitor Waiting Time report. This report also has three separate views (Day, Hours and Embed), which you choose by clicking the view you want from the top left, just above the report’s box. Let’s ...
Visitor Waiting Time Ratio Report
The next report you can view in the Visitors section, is the Visitor Waiting Time ratio, where you can see what percentage of your visitors (and how many visitors that is) wait before an user answers their chat request. The waiting time segments ...
Your Status
Like other chat programs you are already familiar with, in SalesIQ you have a status. In SalesIQ your status controls your availability to chat with customers. There are two statuses: Green: Available. You are online and ready to chat with ...
Check Your Bot Status in SalesIQ
You can check your invite Status, Action, Email id of the bot and Name of the bot in the XMPP/Google Chat sections. Status: Online - appears when the request is accepted and ready to chat Pending - appears when the request sent is yet to be accepted ...