Visitor Waiting Time Ratio Report

Visitor Waiting Time Ratio Report

The next report you can view in the Visitors section, is the Visitor Waiting Time ratio, where you can see what percentage of your visitors (and how many visitors that is) wait before an user answers their chat request. The waiting time segments display your visitors into specific ranges (less than 5 seconds, 5 to 10 seconds, 10 to 15 seconds, 15 to 30 seconds, 30 to 45 seconds, 45 to 60 seconds) which you can hover over to see a quick picture of what segments are most common.

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      The User activity ratio report lets you view the aggregate time your users spend chatting with visitors against time they sit idle. You can filter this report by department, or view all of your departments together to see the overall activity ratio ...

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      On the right, you will see the User Activity Ratio report, which displays an User’s chat time vs. their idle time for the defined time period.

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